right of withdrawal

Consumers' right of withdrawal The customer is considered a consumer (consumer) if he, as a natural person, concludes a legal transaction neither for commercial purposes nor in connection with a self-employed or other professional activity. The consumer can revoke purchase contracts within 14 days in text form or by returning the goods without giving a reason. The period begins upon receipt of the instruction in text form, but not before the goods have been received by the consumer. To meet the deadline, it is sufficient to send the cancellation or the products to NOVIDARTE in due time. The right of withdrawal does not apply to (i) goods made to customer specifications or tailored to personal needs; (ii) perishable goods; (iii); sealed goods if the seal has been removed; (iv) digital products or (v) goods and services for which the right of withdrawal according to EU Directive 2011/83/EU is excluded. In the case of a timely revocation, the services received by both parties are to be returned and any benefits (e.g. interest) surrendered. Compensation is to be paid for whole or partial returns or returns in a deteriorated condition, provided that the deterioration of the item is not exclusively due to its inspection – as would have been possible in a retail shop. The costs of the return are to be borne by the customer if the delivered goods corresponded to the ordered ones.